FAQ's

Do you offer free shipping?

You bet! Spend $49 or more and receive free shipping on most items.

Free shipping does not apply to OVERSIZED items including, but not limited to, the following:

  • All watercraft (kayaks & SUP's)
  • paddles
  • fishing rods
  • coolers & crates
  • kayak carts
  • fishing nets
  • trailers

All oversized items, with the exception of watercraft, ship for a flat rate of $19.99 regardless of weight. 

***Items qualifying for free shipping will be shipped using standard ground shipping by the shipper of our choice, usually USPS or UPS. 

How will my order ship?

Most orders ship via USPS or UPS. Some of the products that we offer are shipped directly from the supplier. In these cases the supplier will use their preferred shipping provider.

 

How does the PRO Points rewards program work?

Our new rewards program is points based and you can earn points for all kinds of things. Below is a breakdown of how the program works and what points can be redeemed for.

Earning points:

1. Welcome to the site! (set up an account) - Earn 200 points

2. Place an order - Earn 1 point for every $1 you spend

3. Refer a friend - Earn 500 points for the referral when you friend places an order, your friend receives 10% off their first order.

4. Happy birthday! - Register an account a month before your birthday and receive 200 points on your birthday.

5. Share, Like, and Follow - Earn 100 points when you like, follow, or share our site on Facebook, Instagram, and Twitter.

Redeeming points:

500 points = $10 off

1000 points = $25 off

2500 points = $50 off

5000 points = $100 off

Where is your store?

Central Coast Kayaks, located in Pismo Beach, CA is our physical store but, is also the home of prokayakfishing.com.

We are the Central Coast's only full service kayak shop bringing our customers the best in kayak fishing gear and top kayak brands, along with bait and tackle. We also offer top quality tours, rentals, classes, and repairs. For complete details on our tours, rentals, and classes visit www.centralcoastkayaks.com

Come and see us for all of your paddling needs:

PRO Kayak Fishing/Central Coast Kayaks

1879 Shell Beach Road, 

Pismo Beach, CA 93449

Can I take a kayak out for a test paddle before I buy?

Absolutely! We are strong believers in paddling a kayak before you buy it. This allows customers to make informed choices and buy with confidence. While our demo fleet does not have every kayak model that we sale, we have many of the makes and models available for you to try.

Look here for details on our Demo Programs

Give us a call at the shop 805-773-3500 to setup an appointment for a private demo.

Do you buy used kayaks?

Have you ever wished you could trade in your current kayak and upgrade to something newer, faster, or more feature specific. Are you looking for a new pedal drive kayak? Well, now you have a choice! We are excited to announce two new programs that allow customers to receive value from their current kayak and apply it toward the purchase price of a new kayak.

Click here for details on our Trade In & Consignment Boat Programs

Can customers make payments on kayak purchases?

Now they can. We are introducing our new, convenient 90 day Layaway Program.

Click here for details on our Kayak Layaway Program

What is your return policy?

We are proud to offer our customers a 30 day, hassle free return policy. If we receive your unused/undamaged items back in their original manufacturer packaging within 30 days of the purchase date, you can choose between receiving a refund of your purchase price or a store credit in the amount of the purchase price.                         

Items returned after 30 days of the purchase date are not guaranteed a refund of any kind. We will evaluate, on a case-by-case basis, items falling outside the 30 day window or for items showing signs of use or that are no longer in their original packaging. If we decide, at our sole discretion, to honor the return it will be in the form of store credit.           

Generally, we do not refund shipping charges, unless you are returning the item due to an error made on our part. For all other returns, you are responsible to pay all shipping charges. All sales are final on clearance items. For all warranty returns, call or email us so that we may better help you with the process.

Please follow these steps for all returns:

1. Contact Us requesting a "Return Authorization" (RA) number. All returns must have an RA number or they will not be accepted. In your email please provide us with the reason for your return, the items you would like to return, your order number, and the date of purchase. Send your email to: sales@prokayakfishing.com

2. Carefully package your return for shipping and if possible, include a copy of your original invoice. Be sure to write your RA number clearly on the outside of the package. We recommend that you get a tracking number from the carrier for your protection.

Should you have other questions or concerns, please call us at (805) 931-6348 or Contact Us